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Our skilled technicians brings creativity & expertise to every service!
Terms and Conditions
SHIPPING POLICY AND PROCESSING TIME
- Shipping is free on all orders over $40 for orders within the US and over $60 for international orders.
- All orders under $40 are a flat rate shipping cost of $6 for shipping within the USA and a flat rate of $13 for international shipping.
- Please note that original shipping will not be refunded for any returns.
- After processing time, shipping usually takes 2-5 business days for US residents.
- International shipping takes 10-14 business days.
- We use USPS, FedEx and UPS for safe and timely delivery of your order.
- All orders placed on the weekend will be processed on the following Monday; while all orders placed on
- National Holidays will be processed on the following business day.
- While we try our best to deliver your items in the speediest manner, we do not guarantee specific delivery times.
- The shipping times listed above are estimated. You may track your order at any time using the tracking number provided to you after your order has been processed and shipped.
Please Note: we are not responsible for lost or stolen packages. We will, however, aid you in finding your lost or stolen package in conjunction with the carrier. In the rare event your package has been lost or stolen please also contact the carrier to open an investigation.
All sets are handmade and orders are packed by hand.
Most orders are processed within 2-7business days of receipt. This does not include weekends and holidays.
Custom orders may take from 3-30 days to complete prior to shipping depending on the demand during the time your order is placed.
Return & Exchange Policy
Our Products are non-refundable.
Returns or exchanges are not accepted due to health and safety standards.
If you have any defective or shipping issues please email us at contact.tojus@gmail.com within 24 hours of receiving your orders and include a detailed description of the issue, you order number and a clear photo of defective product.
All information received will be reviewed for a replacement to be issued. We are not responsible for any set that has been damaged while under the customer’s care.
We accept cancellations within 24 hours of purchase. Email to us at contact.tojus@gmail.com
We suggest selecting right size for your orders as we are not responsible for wrong size orders.
- Your order will normally be shipped via USPS to the address you provide.
- Tracking numbers are sent to your email address as soon as a shipping label is created. If you do not receive a tracking number, please let us know.
- Use your USPS tracking or FedEx tracking number to track your package in transit.
Incomplete or incorrect address information is the major cause of shipment delays.
- Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.
- If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately.
We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days but we cannot control how long it may take. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation results.
If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.
Privacy & Safety
- No refunds or exchanges
- No switching or changing of items after 24hours of placing your order.
- We are not liable for any damage done to the products once applied or removed from the original packaging.
- We are not responsible for any lost or stolen packages. If you’re in a high risk area you must contact me prior to placing an order and request additional tracking information to include signature on delivery.
Tojus beauty and fashion llc
955 Dairy Ashford Rd, Houston TX 77079 SUITE 212 (beside Lynn's Steakhouse)