Please Note: we are not responsible for lost or stolen packages. We will, however, aid you in finding your lost or stolen package in conjunction with the carrier. In the rare event your package has been lost or stolen please also contact the carrier to open an investigation.
All sets are handmade and orders are packed by hand.
Most orders are processed within 2-7business days of receipt. This does not include weekends and holidays.
Custom orders may take from 3-30 days to complete prior to shipping depending on the demand during the time your order is placed.
Our Products are non-refundable.
Returns or exchanges are not accepted due to health and safety standards.
If you have any defective or shipping issues please email us at firstname.lastname@example.org within 24 hours of receiving your orders and include a detailed description of the issue, you order number and a clear photo of defective product.
All information received will be reviewed for a replacement to be issued. We are not responsible for any set that has been damaged while under the customer’s care.
We accept cancellations within 24 hours of purchase. Email to us at email@example.com
We suggest selecting right size for your orders as we are not responsible for wrong size orders.
Incomplete or incorrect address information is the major cause of shipment delays.
We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days but we cannot control how long it may take. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation results.
If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.
Toju's beauty and fashion llc
9432 Katy Freeway, Houston, Texas 77055, United States (by the burzynski clinic)
Copyright © 2022 Toju's - All Rights Reserved.